TY - JOUR
T1 - Measuring patient experience of diagnostic care and acceptability of testing
AU - Forster, Alice S.
AU - Rubin, Greg
AU - Emery, Jon D.
AU - Thompson, Matthew
AU - Sutton, Stephen
AU - De Wit, Niek
AU - Walter, Fiona M.
AU - Lyratzopoulos, Georgios
N1 - © 2021 Alice S. Forster et al., published by De Gruyter, Berlin/Boston.
PY - 2021/8/26
Y1 - 2021/8/26
N2 - A positive patient experience has been long recognised as a key feature of a high-quality health service, however, often assessment of patient experience excludes diagnostic care. Experience of diagnostic services and the acceptability of diagnostic tests are often conflated, with lack of clarity about when and how either should be measured. These problems contrast with the growth in the development and marketing of new tests and investigation strategies. Building on the appraisal of current practice, we propose that the experience of diagnostic services and the acceptability of tests should be assessed separately, and describe distinct components of each. Such evaluations will enhance the delivery of patient-centred care, and facilitate patient choice.
AB - A positive patient experience has been long recognised as a key feature of a high-quality health service, however, often assessment of patient experience excludes diagnostic care. Experience of diagnostic services and the acceptability of diagnostic tests are often conflated, with lack of clarity about when and how either should be measured. These problems contrast with the growth in the development and marketing of new tests and investigation strategies. Building on the appraisal of current practice, we propose that the experience of diagnostic services and the acceptability of tests should be assessed separately, and describe distinct components of each. Such evaluations will enhance the delivery of patient-centred care, and facilitate patient choice.
KW - Diagnostic Tests, Routine
KW - Humans
KW - Patient Outcome Assessment
KW - Patient-Centered Care
UR - http://www.scopus.com/inward/record.url?scp=85112735415&partnerID=8YFLogxK
U2 - 10.1515/dx-2020-0112
DO - 10.1515/dx-2020-0112
M3 - Article
C2 - 33544479
AN - SCOPUS:85112735415
SN - 2194-8011
VL - 8
SP - 317
EP - 321
JO - Diagnosis
JF - Diagnosis
IS - 3
ER -