Gaming the system: building an online management game to spread and gather insights into the dynamics of performance management systems*

Scott Douglas; Christopher Hood; Tom Overmans; Floor Scheepers

doi:10.1080/14719037.2019.1571277

Gaming the system: building an online management game to spread and gather insights into the dynamics of performance management systems^*

Scott Douglas^*, Christopher Hood, Tom Overmans, Floor Scheepers

^*Corresponding author for this work

Research output: Contribution to journal › Article › Academic › peer-review

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Abstract

Extensive research has produced many insights into the dynamics of performance management systems. Spreading these complex insights among students and practitioners can be a daunting task. Gathering new insights can be equally challenging. This article introduces a novel tool for teaching and researching performance management, reporting on the design and first use of a free online management game. Players take the role of a hospital manager trying to satisfy multiple stakeholders through applying different performance management instruments. While students learn about the complexities of performance management, researchers gather data about the pathways individuals pursue while navigating performance management systems.

Original language	English
Pages (from-to)	1560-1576
Number of pages	17
Journal	Public Management Review
Volume	21
Issue number	10
DOIs	https://doi.org/10.1080/14719037.2019.1571277
Publication status	Published - 3 Oct 2019

Keywords

healthcare management
Performance management
serious gaming
teaching public administration

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title = "Gaming the system: building an online management game to spread and gather insights into the dynamics of performance management systems*",

abstract = "Extensive research has produced many insights into the dynamics of performance management systems. Spreading these complex insights among students and practitioners can be a daunting task. Gathering new insights can be equally challenging. This article introduces a novel tool for teaching and researching performance management, reporting on the design and first use of a free online management game. Players take the role of a hospital manager trying to satisfy multiple stakeholders through applying different performance management instruments. While students learn about the complexities of performance management, researchers gather data about the pathways individuals pursue while navigating performance management systems.",

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Gaming the system: building an online management game to spread and gather insights into the dynamics of performance management systems^*

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