TY - JOUR
T1 - Gaming the system
T2 - building an online management game to spread and gather insights into the dynamics of performance management systems*
AU - Douglas, Scott
AU - Hood, Christopher
AU - Overmans, Tom
AU - Scheepers, Floor
N1 - Funding Information:
This work was supported by the Universiteit Utrecht [Gaming Simulation Development Grant].
Publisher Copyright:
© 2019, © 2019 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2019/10/3
Y1 - 2019/10/3
N2 - Extensive research has produced many insights into the dynamics of performance management systems. Spreading these complex insights among students and practitioners can be a daunting task. Gathering new insights can be equally challenging. This article introduces a novel tool for teaching and researching performance management, reporting on the design and first use of a free online management game. Players take the role of a hospital manager trying to satisfy multiple stakeholders through applying different performance management instruments. While students learn about the complexities of performance management, researchers gather data about the pathways individuals pursue while navigating performance management systems.
AB - Extensive research has produced many insights into the dynamics of performance management systems. Spreading these complex insights among students and practitioners can be a daunting task. Gathering new insights can be equally challenging. This article introduces a novel tool for teaching and researching performance management, reporting on the design and first use of a free online management game. Players take the role of a hospital manager trying to satisfy multiple stakeholders through applying different performance management instruments. While students learn about the complexities of performance management, researchers gather data about the pathways individuals pursue while navigating performance management systems.
KW - healthcare management
KW - Performance management
KW - serious gaming
KW - teaching public administration
UR - http://www.scopus.com/inward/record.url?scp=85061028733&partnerID=8YFLogxK
U2 - 10.1080/14719037.2019.1571277
DO - 10.1080/14719037.2019.1571277
M3 - Article
AN - SCOPUS:85061028733
SN - 1471-9037
VL - 21
SP - 1560
EP - 1576
JO - Public Management Review
JF - Public Management Review
IS - 10
ER -