Gaming the system: building an online management game to spread and gather insights into the dynamics of performance management systems*

Scott Douglas*, Christopher Hood, Tom Overmans, Floor Scheepers

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

Extensive research has produced many insights into the dynamics of performance management systems. Spreading these complex insights among students and practitioners can be a daunting task. Gathering new insights can be equally challenging. This article introduces a novel tool for teaching and researching performance management, reporting on the design and first use of a free online management game. Players take the role of a hospital manager trying to satisfy multiple stakeholders through applying different performance management instruments. While students learn about the complexities of performance management, researchers gather data about the pathways individuals pursue while navigating performance management systems.

Original languageEnglish
Pages (from-to)1560-1576
Number of pages17
JournalPublic Management Review
Volume21
Issue number10
DOIs
Publication statusPublished - 3 Oct 2019

Keywords

  • healthcare management
  • Performance management
  • serious gaming
  • teaching public administration

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