De herstelondersteunende chat van de e-community PsychoseNet.nl als publieke ggz

BACKGROUND: E-health and e-communities, such as <a href="http://PsychoseNet.nl">PsychoseNet.nl</a>, can play a central role in creating a sustainable public mental health care system. These platforms combine information sharing, peer support, and accessible help services, with the goal of promoting empowerment and recovery.

AIM: To explore the impact of the recovery-supportive chat function of <a href="http://PsychoseNet.nl">PsychoseNet.nl</a> as an accessible tool for individuals with mental health vulnerabilities, and to examine its potential role within the broader mental health care ecosystem.

METHOD: An analysis of the recovery-supportive chat function, using conversation reports, user and staff evaluations, and a description of implementation and supervision processes. The approach is recovery- and development-oriented.

RESULTS: Between 2020 and 2024, the chat grew from 100 to 1,300 conversations per month. Visitors find the chat highly meaningful and useful. The &lsquo;5x trajectory&rsquo; offers more in-depth support. The chat serves as a bridge to mental health care, an alternative during waitlists, and a low-threshold advice or self-help channel.

CONCLUSION: The recovery-oriented chat of <a href="http://PsychoseNet.nl">PsychoseNet.nl</a> provides a valuable addition to traditional mental health care by offering anonymous, accessible, and empowerment-enhancing support. A chat function focused on recovery and relational connection within an online community represents an innovative public mental health intervention. Further expansion and integration into other e-communities and mental health care models could contribute to a sustainable and accessible public mental health care system.